In Hengxiang we think that to solve the needs of our clients about training, maintenance, certification and technical information has the same importance that to supply a high quality machines. For this reason we offer a couple of services for our products in order that you do not have to worry about anything.
From the sells advising to the instruction of the machines and the maintenance and reparation of the equipment.
AFTER SALE SERVICES
Hengxiang’s Customer Service
- Facade access risk assessments & job safety analysis.
- Survey & consulting service available to establish your work at height needs.
- Occupational health & safety risk mitigation strategies.
- B M U condition reports & maintenance audit.
- Performance specification & client advice for B M U refurbishment.
SAFETY & QUALITY
We take quality very seriously！
Service
At HX (Hengxiang), we take quality very seriously. Suspended Platforms products are made in our ISO 9001:2008 certified factories. To sum up our quality management in one word…ACCOUNTABILITY. We hold ourselves and our suppliers accountable for producing and servicing products to exacting design and performance specifications.
With the capabilities of serving our customers across the world, HX (Hengxiang) Company also brings a reliable and knowledgeable network of distributors and resources to help you troubleshoot any product related issues, ensuring our customers receive timely and consistent services no matter where you are.
- Our customers and suppliers depend on us to provide products that meet exacting quality standards and performance, to keep them productive and safe.
- We relentlessly deploy Lean Manufacturing and Six Sigma methodologies to ensure we are continuously improving our product and service quality.
- We understand that equipment reliability improves profitability.
- We apply best practices from industries as diverse as electronics, automotive and aerospace.
TECHNICAL SUPPORT
Assistance with technical questions.
Technical support for all questions relating to electrics and mechanics
———-Telephone support in the event of malfunctions on the construction site
Calculation of standard anchoring forces
———-Technical information on adjacent anchoring forces and on ground pressure
- Comprehensive spare parts service :Well-qualified specialists for expert spare parts advice, acceptance of orders and delivery service
- High degree of spare parts availability,We ensure the availability of our spare parts for at least 10 years
- Fast delivery: For orders received by 16.00 hours same-day shipment is possible, depending on destination, shipment type and order scope
Suspended Platforms For Wind Energy Industry
We provide superior products, service, equipment rental, a full line of safety gear, training, and support.
Hongxiang Suspended Platforms is dedicated to providing the best suspended access solutions used within the Wind Energy Industry.
As a full-service access solution provider we offer the most efficient and effective solutions for wind turbine maintenance and repair.
Contact us to learn more about how our service department can help you.
- No painting or galvanizing is needed on its outer surface.
- Surficial oxide film protection layer is rust-proof and anti-corrosion.
- Larger effective load and better resistance to capsizing.
- More convenient transportation and installation
- light weight, 65% lighter than the same type of steel platform used in suspended scaffold.
Our suspended platform is safe and easy to use and operate
We will carry out a site visit and offer the most effective suspended access solution.
Our suspended platform has excellent performance and its connection is flexible. The length of the platform can be customized according to your requirements.
The steel structure adopts thin-walled rectangle steel tube and it is hot galvanized so it can give longer life we also use cold galvanizing or spraying technology to deal with its exterior so it can lasts forever.
They can be connected freely and are convenient to transport. The steel suspended platform has multi -safety protection devices, such as automatic titling prevention device, emergency stop device and speed limiting device, upper limit device and manual tripping device.It has rational, compact and artistic construction.
- Reliable service – worldwide
- Our customers, whether on oil platforms, in refineries or in explosion-protected areas etc., can also rely on GEDA service when environmental conditions are tough such as extreme cold or high dust accumulation.
- On-site instruction and technical support
- Professional instruction and support attuned to customer needs provided by qualified GEDA service technicians